Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Would you like me to submit another ticket for you?
Lets see I ordered btc @ ~87 so 980/87 = 11.25, call it 11 btc ordered.
last night I got $980 @ $144.5/btc so 980/144.5 = 6.782 delivered (I actually bought that many btc at market price last night).
So I think I deserve 11-6.782=4.218 btc
(current price is 158$/btc) -> 4.218*158 = 666.444.
Id be happy with a compromise of another $500 delivered today even though btc is up to ~160. I think that is more than fair. Not sure what another ticket means. If that means another week then obv btc price could change significantly and then obv I wouldn't be happy with 500$.
The problem of running a company that promises (and charges for) relatively instant orders with "a dynamically updated model" is that you have to deliver instantly in a dynamically updated way. You cant deliver 66% of the ordered btc a week later....
Is that a yes? If you don't think your order is incorrect then we want to try and make it right!
yes, I would like you to submit another ticket for another 4 btc.
thanks,
noname
so was this ticket submitted? can I get the money today?
We have quite a back log of issues. Some exchanges can't even stay online because the demand is too high. We are doing our best to add more man power and return to much snappier resolution times! But unfortunately I cannot offer any ETA, only an understand of what may of happened and how we are trying to resolve the issue. Thanks!
Also...we already resolved your issue. Please be considerate and give us some additional time to resolve a second ticket. It's Sunday.