Quote from: URSAY on April 07, 2013, 01:39:34 AM

Quote from: CBRF4I on April 07, 2013, 01:34:58 AM

Quote from: URSAY on April 07, 2013, 01:12:55 AM

Quote from: CBRF4I on April 07, 2013, 01:04:57 AM

Hi bitinstant support,

I've ordered BTC from bitinstant 5 times in the past couple weeks. The first 4 transactions were successful. The 5th transaction seems to have failed even though cash payment was made. These things happen.

I sent a message via the bitinstant website but have not yet received response. I understand you're backlogged. And I'm impressed with your patience with some of the less than polite customers on the forum.

I'm posting to the forum because all I'm looking for is a "got you, we're looking into it," and this seems to be place to get that. Maybe get myself added to the "list."

I did not receive an order confirmation email from bitinstant for the 5th order, and I neglected to copy the order information from the screen, so unfortunately I do not have a bitinstant OrderID for the failed order. I did however receive a confirmation email from ZipZap after making my cash payment at the local CVS. So there is proof funds were sent.

Here are my four immediately previous successful orderIDs:
OrderID: 66ade907-4384-4128-b14d-26093cd99a06
OrderID: 3679c608-7ac8-4d3e-b3b0-ef5df1474399
OrderID: 408cd387-f024-4bd2-b887-cfedc5c425bc
OrderID: def03095-3353-4631-a491-ea29e9da02fb
I used the same name and email address on all five orders so hopefully from this information you can track down the failed order. Also the payment address for the failed order was 19epCWs6HrEri3ZfkaCZ3j2S43XMHWyYzw.

I'll take BTC or fiat refund, doesn't matter. But the sensible thing for me to do is wait until this is resolved before I can resume purchasing BTC via bitinstant, so I'm kind of dead in the water with bitinstant until this is resolved.

Thanks!

It was a zipzap order? Can I get your zipzap acct. #?

Yes it was a ZipZap order. ZipZap Acct# 112294442. The payment amount was for exactly $499 ($495.05 order amount + $3.95 ZipZap fee). Payment confirmation email came in from ZipZap at 2013-04-02 11:41PM EDT. I had placed another order earlier that day for a slightly different amount that came through just fine, different payment address

Thanks guys!

I just tried to push this thru manually. You may see results soon. Let me know if you still have issues! Thanks!

Hey ursay, nothing yet but thanks to gordon154's cleverness, I managed to fish the Quote ID for my missing order out of my browser history. Woohoo! So I can provide this additional information:

Quote ID: 4403fffe-8496-4b57-adbf-d5ddbdfa2d88
Event ID: 8a177a76-d3f8-4694-bac0-f426da79ba7c
Amount you need to pay: $495.05

HTH! Thanks.