Ninjastic
PostEdited versionsQuotes to this post
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
URSAY
on 08/04/2013, 19:51:56 UTC
Quote from: gb5692c on April 08, 2013, 07:33:43 PM
Quote from: URSAY on April 08, 2013, 07:29:54 PM
Quote from: gb5692c on April 08, 2013, 07:26:52 PM
Quote from: URSAY on April 08, 2013, 07:24:47 PM
Quote from: gb5692c on April 08, 2013, 07:19:34 PM
Hello, I've used your service before with great success and love it. However, this afternoon I think I made the mistake of selecting MtGox as my destination address instead of just a regular bitcoin address. If you could help me resolve this that would be great.
Thanks.

Order ID : 797c7678-3885-4136-bcb2-06cbfb125f59
Quote ID : b941b4ed-7041-42f2-b686-b4ffc8902ceb

Have you logged onto GOX to see if your $$$ is there?  Have you checked for any GOX codes?  Thanks!  Cheesy

Well the destination address I typed in on BitInstant was a bitcoin address so how would it be in GOX?

Didn't you say that you selected GOX as the destination address above?

Yes. Sorry, I don't think I'm explaining this well enough. When I created the order on BitInstant the option I chose was Cash Deposit to MtGox (on accident) when I was trying to choose Cash Deposit to Bitcoin Address. So instead of puting a MtGox account number in the box, I typed my bitcoin address that is not associated with MtGox.

If this was the case then the deposit would fail without the correct info and the system may try and spit you out a GOX code.  Have you checked for a confirmation email with a GOX code?