Quote from: Wirex on February 06, 2017, 06:59:40 PM

Quote from: adrian7000 on February 05, 2017, 09:22:08 PM

Quote from: gosha@e-coin on February 05, 2017, 03:11:35 AM

Quote from: adrian7000 on February 04, 2017, 01:36:01 PM

I am only speaking from my cases. Usually my blockchain wallet, google conversion and coindesk.com rate differ by less then 0.5%. When I load my card I always get 5% less then the amount calculated by those exchange rates. I gave you exact numbers based on 200$ load in my last post.

even the fact that your 5% doesn't match the other users' "cases" speaks for itself. Do you think you are "charged" more than any/everyone else?

I don't know what more to tell you then. No I don't think I am being charged more than others. The fact is that you say the card loading fee is 0$ or that the fee is 0% when in reality your exchange rate is 3-5% worse than average exchange rate. If you disagree with this I can compare your exchange rate with an average rate over the course of one week just to prove it because I have been using your service for a couple of months and I see this.

Just to make it clear I think it is perfectly normal for you to have some kind of fees since you have to earn money to operate service somehow. But I don't like the fact that you don't want to admit to this and say how much is the fee because it clearly isn't 0%.

Hello. This difference you see is normal. On Wirex, there are two exchange rates: One for buying bitcoins and one for loading the card. The "Buy Bitcoin" rate is higher than one for "Load Card". But other than that, What you see is what you get. There are no fees for loading your card or Buying Bitcoins in Wirex / E-Coin.

To verify this, please go to the website www.blockchain.info and search the Bitcoin Address number Wirex gave you to deposit your bitcoins on the right corner search panel. Then, compare the amount of bitcoins you sent to this address with the amount you received on Wirex. It should be practically the same.

Yes the amount of bitcoins is the same but that isn't the point. The point is that if someone sends you 30$ worth of btc, in your wallet it is only worth 29$ for example. In every other wallet that same amount of bitcoins is worth 30$. So if you want to load your card you always get less then the value of your bitcoins. For me that is exactly the same as paying a fee.