Quote from: Anon39 on February 07, 2017, 12:15:01 AM

Quote from: Wirex on February 06, 2017, 11:55:47 PM

Ok, we get it, you are not happy with the service. The support team has contacted you and solve the issue, and still you keep spreading misinformation and adding more and more to the group paranoia. If you don't want our help, and just wanna talk trash about Wirex, then don't expect us to help you again.

It's really easy to scream "Scam" without thinking, just acting irrationally and "hurt" the brand. But you know what is really difficult? To keep on the game, offering the best possible Bitcoin Debit Card services to our more than 130000 users all around the world. Wirex have been around for 3 years already, and developed the service way further than any other bitcoin debit card service. Why bother "scamming" our users, When we can aim for long term success? Come on, be real.

The word "scam" is really overused here! Yes, there are issues, like with any service growing fast and offering new features all the time, but none of the issues of any user is left unresolved. Please, look at facts, not emotions ok?

Right now the service is working normally. Please clean your browser's cache or reinstall your Wirex Mobile app and try to make your transactions. Let us know if the issue still persists.

Hi wirex, benedettoscordo says that he is trying to buy bitcoins on e-coin with his e-coin vcc and after the buying process on the website is completed he is receiving a email with the following error:

Quote

REF:80078a39c5b04b35b9dd53ca1f653716
Error: Your account appears to be blocked by the bank, hence the card load transaction cannot be completed. We are checking with the bank and trying to unblock your account - will keep you posted
Thank you for your trust and interest in E-coin. We are devoted to making your life easier by providing you with simple and hassle-free tools for managing your money.

He says that the vcc has 400 euro and his email is benedettoscordo@tiscali.it

I Hope that this can help in some way

Thank you, Anon. The support team already answered him. He needs to comply with the support team, as the bank blocked his card and We cannot do anything about it if he doesn't comply