Quote from: shadumdum on April 08, 2013, 11:04:18 PM

Quote from: URSAY on April 08, 2013, 10:37:09 PM

Quote from: shadumdum on April 08, 2013, 10:32:07 PM

Quote from: URSAY on April 08, 2013, 10:15:16 PM

Final support list, 4/8, is now FINAL

Support list for 4/8 below. This is the final version. Please take note if you are on this list and reference it when you speak with me regarding your issue. Some of these issues are resolved but not all are updated as so. Thanks guys!

synergy7 / msiddiq / iNormalize / hillock / Brownye / fuue83 / chase1420 / archfiendmaster / sandyjg9 / sbs2199 / Protagonus / DoctorFluff / rstephe / aqrulesms / pafu / na_krul / rm187 (NEED MORE INFO) / torrenting / shadumdum / goosy052157 / pzwow / BitcoinApprentice / navahoboy / blacknight505 / cayson / bvwuis2c / bigpoppapump69 / Imaginer / masternewb001 / metazilla / dhbanes / jack789 / paradoxal / BitSmack / EJS420 / Imaginer / BitByInstant / Nonya Business / masternewb001 / Cogine / fortus / ScrapOfCat / funktion / thannon1261 / rsglenn / aDarkKnight / TheBison / embryonic / fwf / EJS420 / jerm0916 / noodlemctwoodle / bougelahi / jherbjr / catcow / jasnlcas / Tyraeil / jwest411 / jasonkolb / smfuser / jthev05 / jwest411 / liztah / itsalwayssunny / awdroket [RESOLVED] / diesel2946 [RESOLVED] / Droganan / Xosihc / err0r_01 / Super-Magician / mwp / seekup / man /
Leepie / joker006 / jack789 / 303 / i4151 / efini / damavox / haggady

What time zone are you in? Because for me, it has been 4/8 for quite some time, and I don't really understand how these lists are working, but I am glad that I am somewhere!

How does reimbursement work as far as what the price of bitcoin was when we deposited the money, vs. what the price of a bitcoin is now? I know that a lot of people have asked this question, but all you have really said is "if this is an issue and your money has gone through, please open up another ticket with us". I understand as to why there needs to be another ticket created, but we still don't really know how the difference will be made up. I know that some people are saying that the price is now like 30 dollars hgiher than when they deposited the money, which is bound to happen in such an exploding and volatile market. I would love to know how this is going to work!

Should we just expect an email to pop up with our mtgox code? or are the funds going to be directly deposited?

I appreciate everything you are doing to figure all of these problems out. Thank you URSAY!!

I am always learning about our processes. I have only been working for BitInstant for about a week. I am doing my best to help you guys and resolve your issues but many issues need to be escalated to support agents that are more experienced in resolving your problems. Thanks! Cheesy

So you are just a middle man who is forced to go through the forums and reply to people who are having problems? Then it is escalated to someone who can actually help? To me, that seems like a waste of resources, as those people should also be on here, and going through each case to get things resolved.

also, I know that there is going to be an issue with what price my bitcoins will be bought at, so I would like to open up a second ticket. I was relatively early on the 4/8 list to get my funds deposited into my mtgox account (still waiting for any email or information regarding this), and I know that that list is now closed, so I would love if I could get another ticket to be on the 4/9 list. I'm sure it will come back and say "I'm sorry, but there is nothing I can do to get you the price in which you should have received your bitcoins. Thank you for being a customer of bitinstant" but I am going to try anyway. Please let me know when this request has been noted somewhere! I don't mean to be an angry customer, I am just trying to make sure everything is going smoothly, as most people are still in the dark here

If the other support agents were here on the forums then they wouldn't be actively solving your issues. I enable them to work faster by giving them all the issues in an organized manner with ALL info they need to solve the problem.

I will open you a ticket WHEN there is an issue but I cannot open up a ticket for an issue that does not yet exist.