Quote from: h4ns on February 07, 2017, 12:14:32 PM

Day 17.

@1xbit.com: Maybe you can make it a bit more transparent and answer me a few questions:

1. Why have you been offline for so long?

2. Why don't you reply on my or other users' PMs?

3. You said "we should spend some more time for investigating this issue". Can you precise "some more time"?

4. What do you think could be a reason for the whole mess? I can understand technical problems but what I absolutely cannot understand is when your Security department is not giving me even one simple answer on a dozen of requests for 17 days. This is unacceptable.

You have to provide me with something. I think you owe me some more information than just saying you need more time.

h4ns, will try to answer all your questions:

1-2. Last weeks we had no acute need to interact with customers here cause we set up qualified live-chat and e-mail support. In Jan-Feb months I received 5 PM's here only and all of them related to your issue. But we will be more watchful by now and later.

3. I hope we will fully clarify this case in a few days.

4. Our security team assuring that you personally and several more customers were informed about sport event result before this event started. As they saying, you and at least 2 more customers (one of them sent me PM besides) placed abnormal high bets on suspicious event. In their view company should not welcome such clients. In a meantime we are agree that considering of this request taking too much time. Sorry for this. We are already took the measures.