Quote from: diegoarmel on February 10, 2017, 10:50:42 PM

Quote from: BananaBar on February 10, 2017, 10:40:49 PM

Quote from: diegoarmel on February 10, 2017, 09:25:57 PM

I need help with 2 issues:

1. my account was hacked and they stolen 3 btc I sent numerous requests to get back access to my account. They changed the password and implemented 2 steps verification. Please answer my support tickets #54589, #54614, #54583, #54678, #54611
2. Why is the BTC address for deposit not changing? I have the same BTC address to deposit every time. This is not good, security issues, Please make it change every time like it used to do (generate a new one on every deposit)

Why would you even keep your btc at wirex when they have not the best feedback lately? I am trying to recover 3 btc myself from them that they have stuck in "Pending" and will most likely move to other debit card issuer.

I did not, I put 3 BTC, exchange them to Euro to my card so I can cash them. This was at 1AM, at 1PM they hacked the account, buy back 3 btc and transferred them. I did not have the chance to cash them out

Well, that's on you for not securing your account properly tbh.