Quote from: embryonic on April 09, 2013, 04:51:48 PM

Quote from: URSAY on April 09, 2013, 04:38:27 PM

Quote from: embryonic on April 09, 2013, 03:53:41 PM

I am responding to a question from URSAY about a GOX coupon. I was on the 4/8 list.

Here is what I got from them after I explained that I provided Bitinstant with the MTgox account number instead of the exchange number.

Mt.Gox Support, Apr 09 01:11 (JST):

Hello
The number is the message that you should put while depositing to your Mt.Gox account directly through other methods that is not Bitinstant whereas Bitinstant uses only the number ######. However, they should be able to give you a redeemable code for this. Mt.Gox is only the recipient and we do not process deposits from Bitinstant. You have to contact Bitinstant at support@bitinstant.com or at https://bitcointalk.org/index.php?topic=128314.2760;topicseen to retrieve your funds from them. Thank you for your kind understanding.

I am not sure about any coupon and have not seen one to redeem. I am trying to get my funds back from Bitinstant, however this may be done.

Please let me know if I need to provide more info than this, or what I could do to ease the process.

Gox code sent. Let me know if that works. Cheesy

This is what I get from Mt. Gox: "This code cannot be redeemed (non existing or already used)."

My confirmation email from Bitinstant from my direct deposit stated: We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order.

From me, just a reminder that I sent my account number instead of my exhange number for this order, hene original problem.

Thanks. Updated your support ticket and we are working on it. Cheesy