Quote from: Dank Frank on February 13, 2017, 03:18:47 PM

Quote from: valta4065 on February 13, 2017, 03:13:58 PM

Quote from: Barcode_ on February 13, 2017, 12:01:47 PM

Stunna need to treat their customer better, especially the high rollers on their site. Imagine a customer that deposit 31 Bitcoins into your site, that means the player really trust the dice site so much that he is willing to deposit so much money to play on the site, but holding the 4 bitcoins profit plus the player deposit amount for almost 1 week before releasing the funds, and the price of BTC have already dropped almost $100 usd.

And now the staff using the reason Stunna is away on holiday to avoid the paying of bonus to the customer is quite unacceptable.

Lol,

It's unacceptable! The director is actually not working 24h/7d! How the hell is it supposed to work if the guy in charge takes... Hollidays!!!
Stupid leftists again!!! Cheesy

And maybe the staff can't pay the bonus because that's like a fucking huge amount? BTC price variations is YOUR concern not theirs. When you want a refund from a company and you have to wait 30 days to you also ask for the USD/EURO variation compensation?

He was back from vacation for days, he was active here on the forum even opened a thread for a giveaway and besides that must we all guess if it's save to deposit or not because he could maybe be on vacation or on a trip? There's always Edward his right hand who could had handled the situation.

And the user was promised a huge bonus which should had been paid with the rest of his btc.

Asking for the variation compensation is BS of course.

Edit: At least they didn't asked for proof of residence and ID copies and stuff like they've done before.

In a normal situation I believe asking for compensation would be out of question but if money is held without a proper explanation and without proper communication, I don't think it's out of question. Especially when a bonus was OFFERED by the site representative but never actually given.