Quote from: AndersAA on February 14, 2017, 12:13:42 PM

Cloudbet has always paid out my winnings but lately things haven't been great Sad

A few weeks ago I started noticing funds going missing when playing in the live casino - support was helpful, acknowledged the problem and credited the missing amount... I figured the issue should've been fixed af few days later but 8 days ago I got the annoying message "Your bet was not accepted" but was still deducted my balance. This happened twice in ten minutes, so I stopped playing.

I wrote support 8 days ago and again 4 days ago asking for an update... No update, no missing funds returned, nothing *SIGH* Just a canned reply of "your enquiry has been forwarded to the relevant department" Sad

Technical difficulties I can understand, but having a not insignificant amount of money in limbo for a week+ like this is not acceptable Sad

Hi there,

I just wanted to follow up here to see that your request has been dealt with accordingly.

Please, let me know if you have not been responded to.

Many thanks,
The Cloudbet Team