Quote from: susanxx on February 14, 2017, 01:22:10 PM

The last period i become very frustrated about the service of Wirex/Ecoin.
When i start using the card in the beginning it was really making my life easier. But at the moment its very very very frustrating!

Few weeks back i lost my card. I paid for express and 2 weeks later still no card.. I provided a alternative delivery adress and it was still shipped to my cardholders adress. After 2 weeks finally got my card.. Had still funds left on the old card, send a support ticket to migrate the funds from the old to the new one.. after 1 week still no response.

I tried to load my card, 200 euro dissapeared.. Again a new support ticket.. No response.
Today i loaded 50 euro and 2250 euro. The 50 euro came and guess what? The 2250 euro totally disappeared!

At the moment 2250+1000+200 "gone".

Its very frustrating because the reason im using bitcoin and a debitcard is to get my hands faster as a regular banktransfer, but now it take much longer. Im really consider to jump to another debitcard. Maybe its a idea to start with phonesupport? Normally im a loyal customer, but the service is really really bad! For the fees we all pay you guys can do better!

Their terrible support and bugs that they fail to fix for years is the reason I switched my main use card to other bitcoin card provider(not here to advertise, you have plenty of alternatives, check them out). it's 50/50 if your money won't be stuck in "Pending" for a week only because they can't fix their bugs and support takes a week to answer