Quote from: Ace. on April 09, 2013, 06:28:22 PM

Quote from: URSAY on April 09, 2013, 06:20:00 PM

Quote from: Ace. on April 09, 2013, 06:16:19 PM

Quote from: URSAY on April 09, 2013, 06:14:07 PM

Quote from: Ace. on April 09, 2013, 06:09:14 PM

Quote from: Ace. on April 09, 2013, 05:50:07 PM

Quote from: Ace. on April 09, 2013, 05:32:17 PM

Quote from: Ace. on April 04, 2013, 06:19:01 PM

Quote

Hey there,

This is to notify you that your order has been updated, please find the details below:

Thank you for your transfer to PayPal

OrderID: 83e9b1a7-e3bc-4ce5-ad65-3289a566b8f3
EventID: 7dbddf7e-3a30-4872-b2ae-3753d92cfd90
DestAccount: ace@c0dereality.com
QuoteID: aa0836b6-ca26-459b-ad7a-244e48f0289c
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365024564.27
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $110.21563712 USD

If you have any questions, feedback or need some help, please do not hesitate to contact us!
support@bitInstant.com
Telephone: 1.716.712.4846
Fax: 1.347.223.5251

Feedback is important to us, please leave us a 2 minute review!
http://www.resellerratings.com/store/survey/BitInstant

Thanks!

The team @ Bitinstant.

Quote

Dear acepilot1023,

There has been a withdrawal from your Mt.Gox account:

Transaction reference: 9caba4ec-e5c2-4a94-b9f2-4a61eaab6ca5
Date: 2013-04-03 21:26:57 GMT
IP: 70.63.132.94

You can access your account history for more details.

Please contact us as soon as possible by replying to this email if you did not request this withdrawal.

Thanks,
The Mt.Gox Team

I requested a MtGox coupon to Paypal transfer and the order went through but I never received the paypal.

http://i.imgur.com/bLIu1go.png

The money was indeed withdrawn from the MtGox account: http://i.imgur.com/rskAsYX.png

In the email I received from Bitinstant it says: APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}

I think that your paypal account did not have enough funds to process the transaction at the time. That is just a theory, and since I have no further information thusfar, that is what I'm attributing it to.

If you have any need for more information or clarity, feel free to contact me. I will be around for a while.

Okay, I'm getting fed up with this. I have asked repeatedly about this and I have gotten nowhere. I have tried to be nice, encouraging other people to be patient, but this shit has to stop.

It's been almost a week and the only thing I've gotten is promises it will be looked into and a email for the ticket that was apparently opened for me saying processed on April 5, but I still dont have my money to this very day. http://i.imgur.com/oHH8tYt.png

URSAY said to PM him all the information if you wanted him personally to take care of your matter, and I promptly did. He replied that he would look into it. This was around 50 pages of this thread ago. A few days later (and no messages later...) I replied to the PM asking him if there were any updates and I get no response.

I'm onboard with opening a class-action lawsuit against Bitinstant. It seems this is the only way to get their attention. I will be contacting my attorney regarding this matter if I don't see a resolution rather soon. I am fed up with this.

I have not lost as much money to Bitinstant as some of you others have, but that doesn't change the fact that they cheated us out of our money.

I guess I will post this over and over again until you actually look at it because you seem to be replying to posts that were posted after I posted this, yet ignoring mine.

This is looking more and more like a ponzi scheme.

And still URSAY says nothing. At least defend the company you supposedly represent.

I can't always defend us because I would rather solve your support issues. Surely that's what you would like, NO?

It is very much so what I would like. But ignoring a post doesn't solve support issues.

Please provide me with a Paypal transaction number if it was "processed". If you indeed processed it, this is a Paypal error and I should contact them to get it resolved.

I can't post in the forum 24/7 or I will never actually get to helping with your issue. Why is that so difficult to understand? Already late escalating the 4/9 list because I am here reassuring you over and over. I understand your frustration but surely you want to work WITH me and not AGAINST me???

Reassuring me over and over? You posted 2 things. The second one, I didn't want reassurance, I wanted information. Which still isnt provided.

I think that the people from before 4/9 probably should have a little more priority than the people before 4/9. Usually you do things in order, not 5 from one day and 7 from another. Their claims are just as important as mine, it's just I've been on the list for longer. As have quite a few others that are getting pushed to the back of the line.

URSAY, please correct me if I am wrong, but I am pretty sure that URSAY is only going through these forms and other forms of communication and creating ticket lists and escalating the issues to the correct people. He isn't the only man working on this. Patience is a virtue here. They are helping people. They have also said that you will get the number of bitcoins that you should have gotten at the time of your deposit, not when your order goes through. Yes, you will need to open up a new ticket, but they are working on it.