Quote from: ePay.info on February 15, 2017, 10:08:29 AM

Quote from: SlaughterGirl on February 15, 2017, 08:15:22 AM

Quote from: ePay.info on February 15, 2017, 07:48:40 AM

Quote from: SlaughterGirl on February 14, 2017, 04:17:04 PM

Quote from: SlaughterGirl on February 14, 2017, 08:20:40 AM

I need help. I cant access my epay info account. I have ask for help through email and send PM to epay admin here, but still no reply.

Where did you sent your email?
what is your addres?
why can't you access?

I have send emails to info@epay.info and admin@epay.info and also send you PM here on forum
I cant access my account with my password. When I try to recover my password it shows email that is not mine. Then, to recover my account it asks me to enter signed message. As far as I remember I didnt signed any message to my account. What can I do?
My wallet is: 1Cmkk6T7FVgMwA4hdnpUCCBnEGYb2uPaiZ

Hello,

I have a proof of ownership for this address.
Message signing is a way to prove the ownership of an address, it has nothing to do with us
https://bitcointalk.org/index.php?topic=990345.0#post_intro

PM me a proof that you own "1Cmkk6T7FVgMwA4hdnpUCCBnEGYb2uPaiZ" and then we'll check.

I am using Bitcoin Wallet android app on tablet, and I think I have no option to sign a message.

Alright,
I have unlinked your address.
feel free to secure your address with the proof you sent me.
my colleagues will check your account
[/quote]

Now Epay, so you have fixed her problem, can you also fixed up my account, can you please checked your PM, I have send you my BTC address and another problem that I have with using Epay, can U fixed that up for me too. The address that I owned is from a BTC exchange, unlike coinbase, with this exchange, I cannot signed a message, they have no tool to do that with this exchange that I am with.
Also, I have account with coinbase, and I tried to registered a BTC address, by signing from the guidance webpage you provided, but it was unsuccessful. I don't know how, why are you making things so complicated for us, Epay. Why is using your service is so complicated. Do you have any solutions for users who cannot connect a BTC address to their account using the technical way that you have shown us?

From the outset, I have realised the problem with using your service, but I thought that registering an address was not so important, because:
1. faucetbox have been operated for years, and users are not required to register their address, and
2. if an address does not belong to someone, they can't steal it from U, but how could you allowed someone to registered an address, when that person doesn't have ownership to that address.
Unbelievable EPAY. But the person with true ownership of the address cannot registered that address. EPAY, your microwallets are making things very complex to users. U should aim to make things simple and easy, not complex. sigh...

No one like things the hard way. To registered an address, users should simply add a password to that, and that is a very easy, simple, secure and effective method to secure an account. And maybe adding on an email address for recovering of an account. But not this signing crap that you are introducing here. I can see that your microwallets are taking a lot of effort to build up and maintain, but it is very ineffective, as users are losing funds from using your services.

EPAY, I am still waiting anxiously for you to response to my PM, do U ever reply to your PM. Sometimes, there are things that I cannot posted in thread for fear of security reasons, as in this case. EPAY, please response to your PM, I am still waiting.