Quote from: btcTreuhand on February 15, 2017, 10:26:57 AM

First they hold the money.
After I COMPLAIN to support, they tell me: give us new ID & answer, then you will immediately get your money.
After I give ID and answer, they tell me: we need to decrypt, hold on.
After they surely have decrypted the ID and answer, they say thank you, hold on.
After some more days after I complained again and again, they say: sorry, "compliance", we cannot tell you anything, but will one day.

All my questions about:
- where can I complain about the situation (company & external)?
- what court to contact in case of disputes
- which ways of defense are present and how to go them

Are ignored. I can SAY anything that sounds nice, like "because of compliance reasons we cannot tell"... compliance to WHAT exactly?
Quote it, Kraken!

They LET ME trade, no problem (just like MTGox), when when I want to withdraw my money, then all of a sudden, they cannot let this happen, and cannot tell me why, first ID missing, then compliance then...?... I want to see the law forbidding them to tell me why exactly they hold my money and which, exactly, steps I can take to defend myself.

to be continued...

that's why the people should always use a financial licensed exchanger.