Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
chase1420
on 09/04/2013, 20:45:22 UTC
Hi all.

Support list for 4/9 has officially been escalated to level 2 support.  If you are in an older list that does not mean you don't have priority.  I still have to log current issues by date and formally submit them to level 2.

Now updating list for 4/10.  I will start with PMs and then jump back into the thread.

Some other updates your might find useful...

I am going to try and combine my support lists tonight so they are more easily searchable.  Also, as I mentioned before, I got some new training on resolving certain types of issues myself.  I hope to take care of some of the lagging issues that have not been resolved.  However, there is probably a reason those issues lag...they are likely complex and above my level of support.

Doing my best to keep you updated while working on the issues.

Thanks everyone.  Patience.  Smiley

Hey URSAY, I'm glad to say that the patience payed off and I got my bitcoins sent to my wallet!
I appreciate all your help, however I still need another ticket opened up on today's support escalation list as I only got .41 BTC when I was expecting ~.51
I got the current rate as opposed to the rate of my transaction which should have been ~160.
I was also hoping the transaction fee would be refunded for the delay. I'd appreciate it very much URSAY  Cheesy