Quote from: noname6520 on April 09, 2013, 09:30:09 PM

update on my money URSAY?

Note: For the record I am not with bitinstant, only relaying information to help them.

Have you seen your name on any of the official lists? If not, then post all of the information you have in order to be helped. You may also send a PM to URSAY and it will accomplish the same thing. He hasn't put out the list for 4/10 yet, but he should be doing it soon. If you put your information up before then, I'm confident that you will be put onto that list, and be helped soon.

If you are on a previous list, then your issue has been noted and is in their system, meaning that posts like this are only slowing them down. Please be patient and they will get to you. It may take some time, but your issue will be resolved. If you have an issue with not getting the price at the time of deposit, see below:

Quote from: shadumdum on April 09, 2013, 06:43:20 PM

Once your first ticket has been resolved (i.e. the funds are in your mtgox account, or whatever), then you can post on here any information that you think he will need. (I'm not associated with bitinstant and I don't want someone quoting me on what exactly needs to be posted, just for the record.) This might include a zipzap account number, the queueID number. Lets say you bought 1 btc for 200, but you made the deposit when the price was 175.

200/200 = 1btc (what you actually got)
200/150 = 1.333btc (what you should have got)

Doing the math can only be helpful for them. They will then add you to the ticket list. The 4/9 list is currently closed and are being escalated. URSAY said he was going to be gone for a bit to do some of this, so hopefully this is what he is doing. If you post now, I am confident that you will be put on the 4/10 list.

Just because you are on the 4/10 list does not mean that you will be helped tomorrow. There are still people from 4/6, 4/7, 4/8 etc that have not been helped. Yes this is something that isn't ideal, but they will get to you eventually. All you can do it wait and know that someone is working on taking care of you. The 4/9 list has been posted already. I'm sure he will post a 4/10 list tomorrow. If you post all of your information, URSAY should respond and let you know that he has you on the list.