I've had numerous problems with e-coin myself, as anyone can see along this thread, but all ended up resolved by their team, some sooner than I expected and some not.

I just deposited 0.3 BTC on my wallet, waited 5 confirmations and tried to load my card, with ALOT of emotions of my transaction might get stuck.
So here I am, on a non working sunday night and my transaction went through in 1 minute.
So yes, lets mention the good parts about e-coin as well, not just the bad.
First time i'm replying to this service without complaining hehe.
Have a productive and ticket resolving week e-coin, thanks.