Quote from: URSAY on April 10, 2013, 01:51:27 PM

Quote from: 3sd on April 10, 2013, 01:49:09 PM

Quote from: URSAY on April 10, 2013, 01:43:11 PM

Good morning everyone.

I still have quite a few individual responses from level 2 support for users. However, with the volume increasing everyday and with multiple users posting multiple times on the same issue it is becoming more and more difficult for me to manage.

Rather then integrating myself into the current BitInstant support software solution they are upgrading the whole system altogether. They had planned to get me integrated into this new software support system within the next few days. I'm not sure I can wait that long.

When I make it into the office shortly I am going to do my best to convince them that I NEED this new software management NOW.

Again...thanks for your patience and understanding. I would like to get some of the older transactions resolved ASAP. Bear with me while I try to make some major changes as fast as possible.

Thanks! Cheesy

Please take a look at mine

We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order

OrderID: ad810bdd-8b8b-4a5a-b2c1-5ebd0665974c
EventID: 3345ec28-04a5-4ba1-8695-ea6e6729756f
DestAccount: 321055
QuoteID: eec7bc69-a835-464a-a32d-7f52eb70f1d2
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365448768.8
APIResponse: MTGOX-.......
FundsSent: $398.4415 USD

But i never recieved the funds into mtgox
please i need the money on there tonight

You just posted your coupon publicly. I would suggest you try and redeem it before another user does. Otherwise we will have to go thru the process of reversing your coupon and issuing a new coupon. MTGOX.....

Didnt know fuck it said i didnt have a coupon