Quote from: btcTreuhand on February 24, 2017, 11:51:48 AM

And MORE days passed and NOTHING!

NO money

NO reply

NO support

NO information

Almost a MONTH now.

I have been customer of Kraken for almost 3 years! I never exceeded my limits, always provided all information asked for.

And now they stole my money and prefer to not talk about this with me.

Meanwhile I could become customer of other exchanges - who needs kraken? - but my money is gone!

Anybody knows how and where to file an accusation of theft against Kraken?

Sad situation!
BS

We just replied to the ticket but we don't have any new information to share at this time. The basic situation is that we've noticed some things with the account that require further investigation. We cannot release funds during the investigation and cannot share further details about the investigation yet. We have not drawn any conclusions or accusations and the end result of the investigation may completely clear the account. There is no definite timeline for the investigation, but it could take several more weeks or possibly longer. As mentioned in previous posts, we have asked for stronger evidence of identity and also have some concerns about how the account is being used - however these are not necessarily the only concerns with the account.

We are required to maintain controls on the flow of money through our service in order to mitigate a variety of risks, and we are confident that we do not do this illegitimately or without good reason. However, in the case of disputes, businesses like ours have a legal or "Terms of Service" section that explains how disputes must be handled. In most cases this process is pretty involved, so it's probably best to give the situation plenty of time to resolve more informally before taking on the formal dispute. Complaints to law enforcement or regulatory agencies may not be effective because they understand the kind of controls a business like ours has to maintain.