I would have more sympathy if this was not part of a long history of lackadaisical malfeasance on the part of MtGox. You have no incentive to fix your steaming pile of crap and I do not believe you will.
You are obviously no ideas of what you are talking about, come and work with us you will see how things are done and what we have to deal with on a daily basis. As I write this we have two concurrent DDoS attack with NO lags and still online. Things always seems easy at the other end of the keyboard.
Alex, please don't do this. To date MtGox has refrained from insulting customers and I'd like to see it stay that way. At the end of the day "what you have to deal with" should not be your customers' problem. You need to explain what's happening without being defensive or aggressive.
Can I also implore you to please be more communicative about other issues such as the cessation of non-BTC MtGox vouchers and the CoinLab transition? It's not enough to simply announce these things. As they come closer to being implemented you need to be actively reminding your customers that they're about to happen.