To be clear: we won't pay any user which played (even 1 single) Crash game.
If someone made a deposit we will refund the deposited amount.
This is the fair solution for both (website owners and players).
Fair for players? I dont think so, if the players won on the crash game with their deposited money then you should pay the winning. In case the players did not know about the bug and win on the game but you do not pay the winning, it is absolutely not fair IMO.
If you say you will not pay any winnings on the crash game then some people may call you scammer because the bug is your own fault.
Exactly! If OP won't pay, me or anyone who played in the site can open a scam accusation anytime. The owner should pay because it was mentioned in the site that once you play using free money, you can withdraw it directly to your wallet. The 20 rolls required before requesting a withdrawal wasn't even mentioned in FAQ. You could only notice that on withdraw page which is not good also. I hope OP can resolve this, if there's a problem, it's in between bitbox and him. They should talk about it but they must pay the players.
FAQ reference: I saved it last 2/19 -- the time when I played Crash (
http://archive.is/i2w3q)