Quote from: URSAY on April 11, 2013, 06:04:04 PM

Quote from: mwp on April 11, 2013, 06:01:21 PM

Quote from: URSAY on April 11, 2013, 05:44:23 PM

Quote from: cubism4nerds on April 11, 2013, 05:41:07 PM

Quote from: URSAY on April 11, 2013, 05:39:04 PM

Quote from: guppywily on April 11, 2013, 05:31:27 PM

URSAY, I've read your sig twice now and I've yet to see anything pertaining to these "working lists".

Is there any other information I can give you that will help expedite this process? I want to help you help me.

bitinstant.com/contact

I was on the 4/9 list...

Has it gone through? I don't want to just be passed from list to list - it's ridiculous.

If you have been reading my posts and sig you would already know that this is not the case.

Hi URSAY,

Per the PM I sent you yesterday, my initial issue has been resolved. As indicated in my message, I need to open a second ticket to be reimbursed for the difference in exchange at time of deposit vs what I was actually paid out. I don't need any direct response on the forum, or even a PM, but I would like to make sure my new ticket has been opened up. Here is my info once again:

Zipzap Acct# 520103516
Order ID 1196a228-be1c-46fe-92b6-d4556bf7e95d
Quote ID de82862f-fb47-424d-b096-ce32e46558c1
Event ID 0c389825-4a52-40fd-b615-051aa385bab9

The rest of my info (email, etc.) is in the PM I sent yesterday, as is the approximate amount that Bitinstant needs to reimburse me (between 0.3 and 0.4 BTC if we are going off of average price at time of deposit). I just want to make sure I'm on a list of some wort so this can all get resolved. Thank you for your help.

***IMPORTANT UPDATE***

Shocked

ALL ISSUES MUST NOW GO THRU...

bitinstant.com/contact

The 4/11 list is now CLOSED. If you are not on this list then you should go to the above URL

This is the beginning of more customer support improvements which will speed up response time. I would suggest you add as many details as possible to your requests as this will also speed up the process of your resolution!

THANKS! Cheesy

Sounds good Ursay. Thank you for your response, and for the hard work and long hours you are clearly putting in. Hopefully the new system can provide you with some relief/reduced workload. Good luck.