You are obviously no ideas of what you are talking about, come and work with us you will see how things are done and what we have to deal with on a daily basis. As I write this we have two concurrent DDoS attack with NO lags and still online. Things always seems easy at the other end of the keyboard.
This really takes the price for EPIC FAIL followed by tone deaf attack on your own customers.
Wow, just wow!
Since you decided anyone calling your bullshit with you doesn't know how hard it is on your end of the keyboard, I'll offer you this:

That's me on the left. I'll give you three guesses as to the location and why I was invited to this by the CEO.
So as someone who
does know what they're talking about,
SCREW YOU Alex and your company. First you fail, then you insult your customers for having the audacity to call you on your BS.
Everyone reading this: Open an account on bitfloor, campbx, btc-e or any (ALL) of the other exchanges. Close your MTGOX account.