Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
lifted1
on 12/04/2013, 02:34:48 UTC
Um.. I figured I'd add to the list of missing deposits. Deposit made on march 28. Several emails and support queries later, I found this site/thread. I hadn't realized there were soooo many issues. I would like to get my $400 back, so here's my info, for what it's worth.

OrderID: 412773bf-8dc9-4316-99be-317fe346947e

EventID: 533b516c-5f6c-47de-8064-27e10ebd8e32

QuoteID: 2576aab2-2f9e-4897-9b72-daa1a69f62fc


Please Charlie, it's been 2 weeks. $400 is a lot of money for me right now. I placed my order when btc was $85, ahead of what I knew was an imminent rise in value. I don't need to tell you how disappointed that makes me. Either way, I'd just really like to recover my money. I realize I'm on a list, but so long as I'm actually on a list of people getting their money back, I will remain patient. Thanks a lot.

Please submit your support request at bitinstant.com/contact

We have been solving a lot of support issues recently and we hope to quicken response times soon.  Thanks for your patience!


Yes sir, I did, but believe me, after 2 weeks I just wanted to make sure SOMEONE from Bitinstant was paying attention to me. You're the 4th support screen name I've "spoken " with. I didn't realize til tonight that the situation was sooooo vast and I may or may not have lost my patience  due to feeling like I was being robbed. I get it now.... there has been a serious issue. This shit happens, and so long as I do indeed get my money back I will post in all the forums that I've been involved with that you guys made good. For the record, you are the first support agent I have seen apologize to or thank anyone. That goes a long way, believe me. Thank you.