Quote from: lifted1 on April 12, 2013, 02:34:48 AM

Quote from: URSAY on April 12, 2013, 02:24:51 AM

Quote from: lifted1 on April 11, 2013, 11:48:31 PM

Um.. I figured I'd add to the list of missing deposits. Deposit made on march 28. Several emails and support queries later, I found this site/thread. I hadn't realized there were soooo many issues. I would like to get my $400 back, so here's my info, for what it's worth.

OrderID: 412773bf-8dc9-4316-99be-317fe346947e

EventID: 533b516c-5f6c-47de-8064-27e10ebd8e32

QuoteID: 2576aab2-2f9e-4897-9b72-daa1a69f62fc

Please Charlie, it's been 2 weeks. $400 is a lot of money for me right now. I placed my order when btc was $85, ahead of what I knew was an imminent rise in value. I don't need to tell you how disappointed that makes me. Either way, I'd just really like to recover my money. I realize I'm on a list, but so long as I'm actually on a list of people getting their money back, I will remain patient. Thanks a lot.

Please submit your support request at bitinstant.com/contact

We have been solving a lot of support issues recently and we hope to quicken response times soon. Thanks for your patience!

Yes sir, I did, but believe me, after 2 weeks I just wanted to make sure SOMEONE from Bitinstant was paying attention to me. You're the 4th support screen name I've "spoken " with. I didn't realize til tonight that the situation was sooooo vast and I may or may not have lost my patience due to feeling like I was being robbed. I get it now.... there has been a serious issue. This shit happens, and so long as I do indeed get my money back I will post in all the forums that I've been involved with that you guys made good. For the record, you are the first support agent I have seen apologize to or thank anyone. That goes a long way, believe me. Thank you.

Wow I'm really sorry if you received any rude response or no response. Your money is safe. Your issue WILL be resolved. Volume is nuts. We have a bit of back log. We are also upgrading support systems. Thanks for your patience.