Quote from: URSAY on April 12, 2013, 03:25:50 AM

Quote from: guppywily on April 12, 2013, 03:04:30 AM

Quote from: URSAY on April 12, 2013, 02:53:40 AM

Quote from: guppywily on April 12, 2013, 02:10:16 AM

URSAY, when you said my problem had been escalated, does that mean you are no longer doing anything to help me get what I paid for?

I've been in contact with Gareth, and at least he was able to give me a straight answer. Here is a portion of what he told me:

> MtGox resumes trading in just over 4 hours, at which point queued
> orders should execute..."

When can I expect my order to go through? My event log says this

Wed Apr 10 21:19:41 2013 f0c80d72-6fd1-4a6b-8e09-e9b78bd3d0e8 MTGox Order Loading

What does this mean to me and when can I get what I paid for.

Your order may go thru when Gox resumes. If it does not then we will have to continue looking into your issue. Thanks for your patience!

MtGox resumed trading an hour ago, correct?

Big surprise, I still have no bitcoins; that's why I'm still here. I don't understand why there's even a problem in the first place. My money was taken and processed just fine.

If somebody in that company of yours would just send me a few bitcoins to my address, I could get on with my life. As it is I've wasted 2 days being pissed off in front of a computer. What do you think will happen next time I need to purchase btc? Bitinstant is going to be hemorrhaging customers if you people don't start taking some real action. You still have a chance.

Demand is faster then anyone can keep up with. We're always investing in anything we can do to improve your experience and we hope you will understand that such improvements can't all happen overnight.

I know not to expect massive improvements like that to happen overnight. I do expect my single, small order to be completed over the course of two nights.

People are selling btc all over the place now, you guys can't find 1.5-2 of them for me?

C'mon URSAY, level with me here. What's the problem?