Hi idolacchacked, welcome to the club!
I have been waiting on my money from kraken since February 2nd.
First, they told me they need more ID-proof, then they would release the funds.
I sent all photo-ID they asked for, then they told me that there is more but they cannot say what and I have to wait for MANY WEEKS for them to finish their investigation and they told me the best I can do is to keep my mouth shut and WAIT!
Until, one day, maybe, they will release MY MONEY back TO ME.
More then 5 weeks I have been waiting now, no communication anymore. They simply took a few thousand Euros from me and prefer to remain silent. And tell me I should NOT contact police because KRAKEN is so very good and I MUST be BAD, because the GOOD GUYS would not simply steal my money... no... they only do what is "surely legitimate".
What can I do? I have no money for a lawyer... and it seems that I was the only one they kept the money from...
Best wishes to us all
BS