Quote from: apple33847 on March 15, 2017, 04:41:34 AM

Sent their support another e-mail about 3 days ago. Still no response.

Thanks for all your help so far, Lauda. I hope we get to the bottom of this!

Did you even read this thread? It was already resolved:

Quote from: BITMIXER.IO on March 12, 2017, 04:52:55 PM

Quote from: Lauda on March 12, 2017, 08:09:45 AM

Quote from: BITMIXER.IO on March 12, 2017, 07:58:00 AM

Hi, could you please pm or public your Letter of Guarantee?
Warning to all. Please be careful and always check the URL in your browser as well as Letter of Guarantee. Currently there are lot of phishing sites, like bitmiixer.io or bitrnixer.io

PM sent.

The letter you sent is signed by 1BitmixUUEGGACPeKciTkxr6TaLUnYgekM, meanwhile our address is 1BitmixerEiyyp3eTLaCpgBbhYERs48qza. So it is not our Letter of Guarantee, seems user been scammed by one of phishing websites.

About google ads of phishing websites. Please send report using this page: https://support.google.com/adwords/troubleshooter/4578507?hl=en&rd=1#ts=6006595
The more reports sent, the faster scammers will be banned. Unfortunately they appear quickly with new domain names.

In other words, you used a phishing Bitmixer website and not the real one.