This is correct. We apologize sincerely for the delay and would invite everyone waiting to read our explanation about this issue here: https://www.bitstamp.net/article/overwhelming-popularity/

We know we must improve and we are working around the clock to do so, increasing our server capacities to be able to handle increased loads and hiring more support staff to help us with the sudden wave of new users and with them support tickets.

Both bank accounts are still held at the same bank, still active and funds sent to either of the two will be received by us, provided you didn't make a mistake with your transfer. Although SEPA transfers usually take 1 to 3 business days to arrive we would ask those waiting for your SEPA transfers longer than usually to please send us a transfer confirmation so that we can examine our bank account log and locate your transfers.

Also for those waiting on deposits we ask for your patience; we have accumulated a long list of transfers which lack information or contain wrong information which means we need to manually go through all of them instead of our system sorting them automatically.

For those waiting on withdrawals; we accumulated a big list of pending withdrawals which is why we have now automated the process and we will send all pending withdrawals from Wednesday onward till today on Monday.


And finally we again apologize, we wish we could move faster, we are taking steps which will allow us to move faster and we will get to you in time.