Hello, I withdrew balance from epay info one week ago. But, I still don't get the money on my bitcoin address. Transaction hash: adca7a2e933b59bf0f4506586e09f1adf5e5249132732816b3389b2a8cfc7b04 Can you help me to check it? I want to know when I will get the balance on my bitcoin account.

Quote from: ragi on March 05, 2017, 05:54:52 PM

e7551d3597c528bd3d2d86ad48d674d907ffbe1527f1a429e3766229d5361d5c is also stuck. The fee is too low.

Hi
Yes we made a mistake and sent low fee.
we've changed our algorithm to fetch the recommended fee from https://bitcoinfees.21.co/
Shouldn't be a problem from now on.

Then, how about the balance I withdrew? I don't receive it in my bitcoin address and it is also gone from my epayinfo balance.

Hi
Amounts for rejected transactions will be returned to their accounts.
As for unconfirmed we are monitoring them.
Should they get rejected we'll return balance to their accounts too.

How long I must wait?

Rejected transactions are already returned to their accounts.

Quote from: Rabbot on March 08, 2017, 10:04:50 PM

Hello!
How long will I wait for an answer to the ticket #25344 2017/03/08 10:02 ?

We'll check today.

My balance is not returned to my account. It is unconfirmed again. Yesterday, I see the processing status for the balance. Can you just return it to my epayinfo account and tell me how much the fee I must pay so that the balance will not have unconfirmed status again? I will rise the fee based on your recommendation.

Hi
Your transaction is stuck in the bitcoin network and we are waiting for it to be rejected.
We've made a mistake during sending transactions.

How long usually the rejection process? Can you tell me how much I must pay for the fee for my next withdrawal so that it won't stuck on the bitcoin network again? I'm confuse with the long explanation I see at https://bitcoinfees.21.co/.

Try to do atleast 0.0001 per/KB, and then you can use this site; https://www.viabtc.com/tools/txaccelerator/ so that your transaction gets confirmed in their next block, the transaction time ofcourse, still depends when they find their block.

Hi
We've made a mistake during payments then.
we ususally pay around 80-150 satoshi per byte

Just cut from the balance for the fee. Please process it again with appropriate fee and make sure that I will receive the balance as soon as possible. This really makes me frustrated to wait for so long for this case to be solved.

Hello, how about my balance? When I will receive it on my bitcoin address? If you can't send it to my bitcoin address, can you help me to return it to my epayinfo balance and change my bitcoin address to my xapo address so that I can withdraw the balance to my xapo account?

Hi
All of our pending transactions has received confirmation.

Can you confirmed that you've receivd your amount?

I still don't get the money on my balance. Please just return the balance to my epayinfo account and help me to change my bitcoin address into my xapo address 3Q3VtW8x2Je4dGpgEXRWxRYZeRpBsbwWLx I want to withdraw it to my xapo account because I'm tired to withdraw it to bitcoin address, but it never arrives.

How about my problem?

Hi
Your transaction was

Code:

e7551d3597c528bd3d2d86ad48d674d907ffbe1527f1a429e3766229d5361d5c

right?

My transaction hash adca7a2e933b59bf0f4506586e09f1adf5e5249132732816b3389b2a8cfc7b04

Isn't your address in this transaction?

Code:

https://blockchain.info/tx/adca7a2e933b59bf0f4506586e09f1adf5e5249132732816b3389b2a8cfc7b04

Yes, my address 1HBr8N1vo6MEBFsiszsyBRPhiVHVzVscdh

mmm, well you've received your amount...

I don't receive it on my bitcoin account, I just checked it.

Copy and pasting from the link i gave you:

Code:

3CKJz9hDUKyBPancyttyax99L55VZMXbYK 0.0001 BTC
1FMaFP6GK5MzTW8FdhTscgGrQrVxdXTopk 0.0001 BTC
354wkU1Gc46omsygBWSZu9xw5BGmSHGo1F 0.0001 BTC
1NUUHV4pYJBYtscP3E6nyFKkC8t3HoJxVm 0.0001 BTC
1DhbgCgYLPWkhEVgk4mj52twGbun3V38f6 0.00010001 BTC
1Kjbab6XyP75D8MT2b5GYH7RYD52RYusis 0.00010003 BTC
1Mamg42TRWZTg96d7f6mTavqhA5YTo5Xrd 0.00010004 BTC
1HBr8N1vo6MEBFsiszsyBRPhiVHVzVscdh 0.0001005 BTC