What was the scenario? You sold coins? Or you deposited other fiat and later wanted it out? Please explain.
I am a newbie to Bitcoins......I sold my coins on MtGox...for a good price.....took out a MtGox coupon...with the intentions of transferring the USD into coins on BTC-e. BitInstant was no longer accepting MtGoxtoBTC-e...so I wanted to put the MtGox coupon back into MtGox account.
At the time....I did not realize I could do this directly from within my MtGox account....instead I did a MtGoxtoMtGox transfer on BitInstant.
Order ID 2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9
Thu Apr 4 23:32:25 2013 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Gox coupon deposited at BitInstant account
Thu Apr 4 23:32:25 2013 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Gox to gox error - Contact support for refund
As you can see from this abbreviated report.....they kept my funds and refuse to give them back!!!
From what I have been reading over the last 10 days of dealing with BitInstant.....a lot of peoples lives are being ruined by them.....
We don't do gox to gox transfers for anti money laundering reasons - please update your support ticket with your correct gox username and give me the ticket reference and your issue can be resolved.