Quote from: btcTreuhand on March 23, 2017, 09:55:56 AM

RogerG3

My money was put o hold February the 2nd.

Until now: NOTHING. Kraken knows my identity 100%, I made another photo-ID on kraken-request 3rd on Feburaray - even though a I was Tier3 already!
Kraken took MY MONEY 2 MONTHs ago - and does not bother to give it back to me!

Dargo writes, sometimes, weeks passing, that I must WAIT as ONLY they decide what they do with customer's money: steal or give back, maybe, some day who knows when. Kraken took my money and tells me to keep calm and wait. I do not know how to sue them before court from Europe, but I surly would if I ws anywhere close or had the money to pay a lawyer.

And they cannot tell me why they keep MY MONEY (thousands of EUROS!!!) and how long they will keep it and they do not offer any offical dispute possibility. Kraken simply steals - bitter and easy.

You sent them money? OK, MAYBE kraken takes it, maybe not, depends on how lucky you are. If they do this to many people, their backlog in support can be VERY long, yes.

GOOD LUCK!

BS

PS: Dargo: I WANT MY MONEY BACK.

I tried to get an update for you a while back but was told there was no new information. I asked again a few minutes ago and we'll try to provide an update to the ticket as soon as possible. I can't promise there will be new information but I think at the very least you should get some kind of response in the ticket.