OK, and did you find a qualified person to answer? Did you try reddit? Do they have a slack channel? My point is that the person wasn't likely qualified and the availability of technically knowledgeable people doesn't necessarily coincide with the exact moment you have he problem--this is why posting on reddit usually nets a response from a knowledgeable person. The question will have more eyes on it and the time frame is much longer. And again, you may be right, but without more conclusive evidence it seems you are throwing the baby out with the bath water.
No I didnt ever find a qualified person to answer. The problem fixed itself after 2 days.
I assumed the support section of their slack channel was the correct place to ask such questions.
As I said earlier, this was my personal experience, i'm not suggesting that everyones experience goes like this.