Quote from: URSAY on April 14, 2013, 09:47:30 PM

Quote from: Vict0ar on April 14, 2013, 09:27:53 PM

Quote from: URSAY on April 14, 2013, 07:38:46 PM

Quote from: Vict0ar on April 14, 2013, 07:11:18 PM

Quote from: URSAY on April 14, 2013, 06:32:54 PM

Quote from: Vict0ar on April 14, 2013, 05:55:30 PM

Quote from: URSAY on April 14, 2013, 05:02:31 PM

Quote from: Vict0ar on April 14, 2013, 12:50:07 AM

Quote from: URSAY on April 14, 2013, 12:35:37 AM

Quote from: Vict0ar on April 14, 2013, 12:03:25 AM

Ok so my order from 4/12 was pushed through. However, I only recieved 3.70151298 Bitcoins on a cash amount of $476.257605 including fees. Without fees I paide 496.05.

Regardless, that is obv not the proper amount of bitcoins. Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.

Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used. It was indeed used for the initial report to push through the transaction.

So, how do I request the proper amount of bitcoins?

Order ID # ?

f2275a92-c99a-4be1-a106-3db4ddd1717f

also, I do not want the bitcoins to go to the initial bitcoin address.

I'm showing a transaction hit your address for 3.70151298 BTC. Is this not your BitInstant order?

I was due $476.257605 worth of bitcoins. I made the order yesterday at 2:20PM Eastern Standard Time. So, that is not the correct amount of BTC.

Also, I do not want the compensation to go to the original bitcoin address. I can provide the new one when you are ready.

Please provide FULL details. What did you receive and when. What did you expect to receive?

On 4/12/2013 I initiated a cash deposit to bitcoin address at 1:35PM Eastern Standard Time. It was for $496.05. After Bitinstant fees, I was to recieve $476.257605 worth of BTC to the address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj

Quote ID    0a3eda29-de7b-4f86-9087-922569b2fdea
Event ID    d01ff15e-8413-453e-b92a-93bc1fcd729e
Quote valid until    Fri Apr 12 18:28:43 2013
Fees (Not inclusive of ZipZap)    3.99%%
Amount you need to pay    $496.05 USD
Amount you will receive    $476.257605 USD
Expected delivery time(HH:MM:SS)    0:30:00
Guaranteed delivery time (HH:MM:SS)    1 day, 0:00:00
Destination exchange    Bitcoin Address

I moneygramed the amount at my local store and ZipZap processed the transaction at 2:21 Eastern Standard Time.

4 hours later, nothing had happened so I notified via bitinstant.com/contact. At 8:16PM EST, 3.70151298 BTC hit the bitcoin address.

Now, I dont know exactly what the price was when I initiated the order, but it surely was not $476.257605/3.70151298 BTC = $128.665658495/BTC.

From looking at the MtGox graph, it should be around $65-75/BTC if I am reading it correctly. So I am due ~2.5-3.5 more BTC. If there is a way to look up the exact price at an exact time, then I could find the exact amount.

This issue was already logged. Thanks for providing more info!

Thank you.

Ok, so I presume they will be looking into it and will be able to tell the exact amount of BTC to compensate. I would like those BTC deposited into a different address than the one for the order. Hopefully that is possible. I can provide that address now, or later. Let me know.

I am waiting... Wink

Please send to Bitcoin address 15954yNfL1wVx7arByXuA215kY9BnVWBqb

Thank you Ursay.