Re: Official Newbie BitInstant Support Thread (Active Customer Support)

Hey everybody I'm back to try and help with your issues as much as possible...

What is the deal? I haven't received my bitcoins and its been nearly a week. That's ridiculous. Please inform me on what is needed in order to complete my transaction. I can't believe you call yourselves BitInstant... What a joke. Horrible service.

I'm sorry but I do not have you on any of my support lists. Have you logged your issues anywhere? The normal support channel which sends your issue to multiple support agents is...

bitinstant.com/contact

Yes I did (twice), and *GASP* no one has bothered to respond. Angry

Quote ID   8ea1b978-1974-4eaa-a26f-e5362bb70b3b
Event ID   ffba9292-9235-4e19-892f-f4cedbe97586
Fees (inclusive)   3.99%%
Amount you paid   $500.0 USD
Amount you will receive   $480.05 USD
Destination exchange   Bitcoin Address
Destination account   1Lg1WkgmfCecLLeTFPCJh6bdn1BVWakpHP

The auto response states that you issue is logged and we are looking into it. There is no need for us to contact you unless we need more info or we have solved your issue. Thanks for your patience!