Quote from: Veldy on June 08, 2011, 11:58:16 AM

Quote from: edd on June 08, 2011, 11:44:02 AM

Quote from: Veldy on June 08, 2011, 11:36:32 AM

I received this email today. I don't know if it was due to them finally getting to my email(s) or seeing the the discussion in these forums.

Quote

These funds have been reprocessed and should be in your account shortly. We apologize for the delay and appreciate your patience.

Not in my account yet, but frankly I would expect that if they just reprocessed.

So you got a response in less than 48 hours from your initial email? I'd say that's pretty good compared to most "professional" businesses.

I disagree. I can call my bank, go to my bank and get an answer immediately ... or get transferred around a lot. Same for my brokerage. There is no calling Mt. Gox. I have used online functions for payment issues with my bank and I get a response if not a phone call very quickly; within a business day.

My point; they is running a commodities trading service, also acts as the brokerage and has no means of contact other than email and no system in place to dispute. I am pretty confident that if I had never emailed my funds would have stayed in their account forever [thus assuming that I will get them after reprocessing].

and how long has your bank been doing business...? we all are breaking new ground here and are at the beginning of a process, a process that will have bumps to smooth out along the way, calm down and have some patience...