Re: Official Newbie BitInstant Support Thread (Active Customer Support)
URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?
Are they going out in order of when the order was placed?
Please identify yourself by email as that's how we have logged these issues. I can let you know your status once you provide this info.
Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise.
email?
either andrewb123456789@gmail.com or redacted@gmail.com; I have given you both at some point not sure which one is on your list you not specify when I asked. Thank you.
I am showing we pushed your order last night. Have you tried checking your Gox acct. for funds?
I just checked my Mt. Gox account and I am showing 0 BTC and 0 USD still.
Can you confirm what email was on the list so I can reference that for future reference.
Thank you.
Please allow 24 hours for your deposit to make it thru the queue. Thanks.
Hello URSAY, it has been over 24 hours and I still have nothing in my Mt. Gox account, can you please check the status of this. I would love to get my money ASAP as BTC price approaches a low. Thanks
It really helps me when you provide order info.
Okay:
OrderID: 58d56464-08cf-48f5-b7fb-174d1f35bd6b
EventID: 975b119a-5704-4680-b92c-23ca1d6c1c9a
DestAccount: M61221123X
QuoteID: 00453453-3f36-4915-b868-a3a9bd468f5d
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365033362.7
FundsSent: $480.05 USD
email address on your Mt Gox coupon list: andrewbritt@gmail.com
Price execution issue?
No, as you will see in the quoted thread, I have yet to receive any money at all; I am still waiting on 480 USD to hit my Mt. Gox account. You said my order was 'pushed' Sunday night and it may take 24 hours, but it has been 24+ hours since then, and nearly 300 hours total. Thank you.
I am showing that your coupon was redeemed. Did you not redeem it?
Well, that must have happened when it was inadvertently posted in public (which has been a known issue with this case from day one). This is the first indication I've gotten that the code may have in fact worked originally.
You have assured us that those of us in said situation will be taken care of, see this post here:
https://bitcointalk.org/index.php?topic=128314.msg1749530#msg1749530
Thank you.