It's been 3 days without a single reply to my support requests. Exceeded their 48 hour withdrawal time by over 30 hours now.
Hi, m19. Sorry for so long response. Temporally (few days), we don't withdrawal big amount due to some problem with the transaction fee on our btc processing gate. Sorry again for that, our clients! We are trying hard to fix this issue.
Glad that its been properly assisted. I was also wondering what and why it happened also but good to know you replied here.