It's been 3 days without a single reply to my support requests. Exceeded their 48 hour withdrawal time by over 30 hours now.
Hi, m19. Sorry for so long response. Temporally (few days), we don't withdrawal big amount due to some problem with the transaction fee on our btc processing gate. Sorry again for that, our clients! We are trying hard to fix this issue.
Once you noticed the issue of your btc processing gate, did you inform all your players that it may affect withdrawals? If no, then I can say that you are not a professional gambling site. You should care about your players in any cases, dont make your players waiting for their money for too long time.