Ninjastic
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Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
cassiolandim
on 16/04/2013, 18:54:29 UTC
Quote from: URSAY on April 16, 2013, 06:50:16 PM
Quote from: cassiolandim on April 16, 2013, 06:46:24 PM
Quote from: URSAY on April 16, 2013, 06:38:56 PM
Quote from: cassiolandim on April 16, 2013, 06:34:05 PM
Quote from: URSAY on April 16, 2013, 06:11:10 PM
Quote from: cassiolandim on April 16, 2013, 06:03:28 PM
It's been 12 days... Still NO refunded... lame support!

No order info?  Can't try to help.  Sad

You already have all my info since 04/10.

We are in the middle of switching all CS reps to new support software which will better serve you.  In the meantime we are working to stay as organized as possible.

I am showing your issue as [RESOLVED].  Is that not the case?

No. That's not the case, my issue was not resolved. Still waiting for refund.

Can you tell me more about your issue and what the problem is?  Thanks.

You were issued a Gox coupon.  Did you try redeeming it?  What was the result?

The original gox coupon I received was not valid, I was waiting for a new coupon to be issued but I changed my mind and told Gareth that I want to be refunded. Charlie Shrem emailed Gareth telling him to refund my PayPal account 3 days ago. Gareth still didn't do it.