Quote from: Wirex on April 13, 2017, 04:17:16 PM

Quote from: Alejandra on April 13, 2017, 12:57:58 PM

Hello now your bank rejected my docs for the third time and let me know how can i get my money back from the account i mean i withdraw 108$ and there was $8 already in the card so total of $116 and when i came to use it they blocked my card and asked me for verification your problem from the beginning is that you didn't mention about the block after i withdraw the money to my wirex card right Huh

? ok and then i read in the TOS that i need to verify my account to only increase the limits you didn't mention that if i withdraw the card will get blocked you should be clear in the TOS so now i need to know how to get my money to pay-pal i got tired from this really 3 times to upload my docs and failed i really see that is not my problem it's yours you didn't mention also i used my wirex account for a while with no problem and the problem started to happen when i withdraw the money from my paypal so now how you will refund my money you will send the money to source which is my paypal account or what i need to know because i need my money back ?? I have made a support ticket with this number 84004 so please let me know what's gonna happen with my problem because it's really tough Sad

Thanks in advance,
ALE

Hello again Ale. The support team is working on your issue. Remember I warned you that you should make a withdrawal from PayPal without verifying your account. This is a known fact if you use Wirex. Please wait for them to answer the issue.

Hello sir, yes you warned me but I was already withdraw the money from my PayPal account please let me know now what will happen if I didn't get verified = I lose my money in the card or they will refund it to my PayPal account ??