Quote from: LoyceV on April 17, 2017, 11:52:31 AM

Quote from: zeusk on April 17, 2017, 11:12:44 AM

I have contacted support and they said the Bitcoins took too long to confirm. And as such would refund me, which is unacceptable because they have my coins and i want Litecoins (which have increased in price since).

If this is unacceptable to you, you should have used a higher fee for a faster confirmation, or used their "Specific Amount" feature (I never tried it, but it's mentioned in their terms).

I wouldn't call this a scam, it's according to Shapeshift's Terms and Conditions:

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... your payment is typically considered accepted at one block confirmation.
[...]
Users who are sensitive to the exchange rate they receive should use ShapeShifts Specific Amount feature, which guarantees an exchange rate for a specified period of time.

They even told you they'll refund you. Just make sure they have your return address.

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On top of that, they have not replied to any of my emails/tickets in the last 3 days.

It's Easter weekend. I don't know if they normally have weekend staff working, but they might be off now.

What part of "they have ignored me for over a week and have not refunded my bitcoins" do you not understand? Bitcoin transactions are supposed to be an instant transaction.

This is a scam and they are scammers.