Ninjastic
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Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
URSAY
on 17/04/2013, 18:28:39 UTC
Quote from: srsizzy on April 17, 2013, 06:01:05 PM
Quote from: andrewb on April 17, 2013, 05:54:19 PM
Quote from: URSAY on April 17, 2013, 05:39:49 PM

We did not make any error in your order which caused delay.  All issues take some time to resolve.  This is a thread for customer issues so that is why you see so many of them.  If you have submitted your issue to our main support channel then it is in queue and it will be fixed shortly.  Thanks for your patience.

My order was messed up not due to an error of my own and I have been waiting 14+ days now.
Yeah, that was my point. When I see 5+ users saying they haven't had resolution in 6-14 days, I start to wonder if my money has been stolen. There's literally no way to contact the offices of this company -- I don't see URSAY saying anything other than "I can't help you, submit a support ticket," and no one is getting responses to support tickets.

 Undecided

Everyone should be getting automated responses to support tickets which states their issues are logged and our CS reps are looking into a solution.  When we need more info or we have a solution we will contact you.  Not all issues are the same so some take longer then others to resolve.  I'm sorry you issue has taken this long and I will see what I can do about pushing thru a solution.  Thanks.