Quote from: klf on April 23, 2017, 09:20:34 AM

Quote from: Gymmy on April 23, 2017, 09:03:14 AM

Quote from: Bitinity on April 23, 2017, 07:13:52 AM

Quote from: Gymmy on April 23, 2017, 05:09:44 AM

Two weeks ago I requested a withdrawal for 11.3 Bitcoins and I still haven't been paid.

http://imgur.com/a/pqD8N

Sorry to hear that, but have you tried to contact them? If you did it already then what is their answer? 11+btc is good amount, usually they need to do some investigation first for big withdrawal amount but two weeks is too long imho. Waiting for FJ to clarify about this issue.

After the first few emails they said it should be completed within a week. Now they just ask me to wait patiently with no information other than "We are contacting mutual investigation, and will update you soon."

Usually, I know that they will take around 10 days to clear these big wins but in your case, it is already more than 10 days. They should have finished their investigation and cleared your funds by now. Next time after you send an email to their support team, immediately post on this thread as well. So that they will take more seriously to clear your funds because everyone will be watching on the status.

Thats an effective way which admin and community would be aware on your situation and making complaints on this thread will surely be prioritized because they dont want for public to judge if they wont resolve such issue.