Quote from: Wirex on April 24, 2017, 07:51:55 PM

Quote from: getmeright on April 23, 2017, 10:53:31 AM

Hey. I am so happy I found this website with responses on wirex and their service, which is a complete ponzi scheme. I have currently been in contact with wirex support over the past 3 weeks trying to resolve a issue with my USD card. Before now, I thought wirex was only on reddit publicly. I have been in contact with them on reddit here for atleast 2 weeks about the issue. Here is whats going on :

*** PLEASE LOOK TO REDDIT BEFORE USING WIREX!!! THEY ARE A HUGE PONZI SCAM!!!***

Wirex is a scam. They have been trying to hold my money for a month now. Telling me that after I loaded the card with funds, now I have to verify the card. This is however a lie because I followed the stipulations of a unverified usd card. Instead, wirex claims that there is a 1,000 USD card load limit for the life of the card on reddit. On their website, it shows that there is a 2500 dollar limit to load onto the usd card. When inquiring why my 1141 dollars transaction does not go thru on Amazon.com wirex replyed :

"I understand your point. However, you are getting the situation all wrong, getmeright. Verification is not something you "decided to do" or not. This is part of the terms and conditions of the service and actually, is established by the card issuing bank. It's as simple as this: If you surpass the lifetime limit for card expense of $1000 for unverified users, you have to verify your account in order to continue using the services. You can check this here: https://help.wirexapp.com/hc/en-us/articles/207870815-Wirex-card-limits So the only think you can do about it is to comply with the request and follow the verification process here described: https://help.wirexapp.com/hc/en-us/articles/207161719-How-and-why-to-verify-Wirex-account- If you have more questions, please contact the support team again. "
MY REPLY:
How at all does this make sense? On your wirex website it says that ALL UNVERIFIED USD cards have a 2500 dollar limit. With no limit on online transactions per day and no limit on amount of money spent per day Value of purchases / Per day No limit No limit No limit https://wirexapp.com/cards/index.html its located at this link. Why are you lying to me? Why are you trying to steal my money and say I need to verify my card. This isnt true at all. Your system actually stop me from loading more usd onto card when the limit is reached. What you are telling me and the website information is very different. I need my money off this card rigght now. Stop trying to steal my money. Everyone. Look at this public response. I have 1141 dollars on a USD card that is not at the 2500 dollar limit for unverified card users. I am trying to use the funds at amazon.com . Wirex is claiming that the usd card has a limit load of 1,000 dollars. THis is a lie because on their website it says unverified card load limits are 2500 dollars. Does it look like they just publically admitted to scamming me? I want my money wirex. Im not verifying anything, because I dont have to.

Im getting together all my transaction screenshots and proof to show everyone! I hope something works so that I can get my money back. It sucks hunting down these guys but I will.

Hello again, mate. Actually, you are correct in one thing. The information in our website is incorrect. Check this link on the help website for the new limits based on the new Wirex mechanics: https://help.wirexapp.com/hc/en-us/articles/115001824585
We are sorry you got the wrong information. However, What the support team told you is correct. So you really need to verify your account, and we cannot make any difference in the system because it's a bank policy. If you prefer, contact the support team and request a more thoughtful explanation.

Also, don't you think it's kind of silly to call a company with more than 300.000 users and the support of the Japanese SBI a "ponzi scheme" and a "Scam"? I mean, Wirex have been around for 3 years already, and developed the service way further than any other bitcoin debit card service. Why bother "scamming" our users, When we can aim for long term success? Come on, mate, let's be real.
We have helped you with issues before, and we are keep going to help you. I understand you are upset about all this. After all If your money. However, all you need to do is comply with the issuing bank, mate. Let us help you.

What do you mean the website information is wrong? How am I supposed to know the limits then? I looked on your webpage to see the rles and regulations, so I could follow them, so I would not be screwed out of my money. The name I used to pen this card is 100% fake. I can not supply documents for this. Not only that, you decieve me by leading me and everyone else who uses this app believe that we can upload 2500 dollars onto the crd, when in fact that is a lie. Then you are still relunctant to take the information off of the website after admitting it is wrong info. You should refnd all of my money off of this card because you initially sulpplied me wrong information when I signed up for this SCAM PROGRAAM brro. You cant just change the rules in the middle of the game. I want my money off this card. Its not a whoops situation mate. You are trying to steal my money. Any person can see you are full of shit. Your support is running away from me, not answering my emails, you are running away by not responding timly on reddit or on here. Im going to blast this company. I want my funds. I loaded the liit in which your site says is the limit for the usd card. Now you are changing it saying that there is a lower limit...AFTER I already loaded the funds. Then you are saying I need to verify my account because the funds exceed 1,000 USD. This is a trap because you know noone is using their real info with this card bro. Also, when did this new "1,000" USD limit start? Because 2 months ago, when I acquired this card as well as other wirex cards, the limit was 2500 dolalrs. I loaded up to 2500 dollars onto a couple of cards and used the funds, even though there were still issues. This is a wirex issue and you are responsible. Get my funds off the card man. Anyone who reads this HAS to side with me on this. Your response is not adequate a "oh yeah the website info is wrong, you bought our product believing the website info, now we have your money, now you have to give us all your personal info or we will keep and hold your money for a astronomical amount of timme. Its not going to work buddy.