Quote from: catcow on April 18, 2013, 11:28:06 AM

Quote from: Herodes on April 18, 2013, 03:38:52 AM

Quote from: URSAY on April 18, 2013, 01:26:27 AM

Thank you for providing the quote ID with the problem. We are dealing with a lot of volume and working on improving our customer support. I apologize for any confusion. Did you log the correct/BAD issue at bitinstant.com/contact ?

URSAY, this is going around in circles, why don't you just look up the reference numbers and check what happened and sort it out ?

because they've been stalling for over a week. they probably can't fix the problem, but won't admit it.

i've been waiting 11 days now for a simple mtgox to bitstamp transfer paid with a mtgox coupon code. they could have just refunded my mtgox coupon code, but didn't. i've contacted support via the web form, email, telephone(left a message), pm'd Charlie(Yankee), and posted in threads like this one(for example, a reply in this thread on april 12). i have not even received an acknowledgement that my issue exists--not a single word from support. i'm literally being ignored on these threads.

see my signature for order information.

Have you logged your issue with our main support channel?

bitinstant.com/contact

Your order ID # is not coming up in our system so I need more info about your order to help you.