Hi everyone.
BitInstant is not trying to scam anyone and I apologize for any delays.
If you have an issue with your order then you should be logging it with our main support channel...
bitinstant.com/contact
Once this is done your issue will go directly into our support queue and you issue will be looked at by multiple support reps.
I am also usually here trying to help in any way I can...
https://bitcointalk.org/index.php?topic=128314.0;topicseenThanks for your patience as we upgrade our systems to better handle your support inquiries.
