Quote from: catcow on April 18, 2013, 03:15:05 PM

Quote from: URSAY on April 18, 2013, 02:19:49 PM

Hi everyone.

BitInstant is not trying to scam anyone and I apologize for any delays.

If you have an issue with your order then you should be logging it with our main support channel...

bitinstant.com/contact

Once this is done your issue will go directly into our support queue and you issue will be looked at by multiple support reps.

I am also usually here trying to help in any way I can...

https://bitcointalk.org/index.php?topic=128314.0;topicseen

Thanks for your patience as we upgrade our systems to better handle your support inquiries.

i contacted your company via the bitinstant.com/contact form 3 days ago. i also used the old form the day of my order, 11 days ago.

if you are trying to help me then why don't you actually do something? once again i feel like i'm just being ignored. do you not see my posts right above you??? can you not read the order id info that i've posted over and over and also have placed in my signature?? you are depositing money into mtgox for new customers, so you must have funds there, or you are scamming. WHY WON'T YOU REFUND MY MONEY THAT I GAVE YOU 11 DAYS AGO??

If I had the ability to solve your issue right now I would. I've already looked up your order ID #. This type of issue needs to be escalated to level 2 support and will require a bit more time to resolve. Rest assured that we are working on resolving your issue if it has been submitted thru our main support channel at...

bitinstant.com/contact

Thanks.