Quote from: AgentDaleCooper on April 23, 2013, 10:05:07 PM

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Quote from: URSAY on April 17, 2013, 03:19:12 PM

Quote from: AgentDaleCooper on April 17, 2013, 05:13:43 AM

I was just told by MTGOX that after 24 hours, bitinstant recalls the mtgox codes to their own account, and so the code that was emailed to me did not work. I made a deposit on 4/3/13 and it has still yet to show up. here are my details:

OrderID: 9b6b957d-40de-41f6-a17e-8bed5be2ba2c
EventID: cddd62bf-4456-4b48-a1f0-575a01a7c26d

any help would be greatly appreciated as this is 500 dollars i can't afford to lose.

thanks.

Have you logged your issue at our main support channel?

bitinstant.com/contact ?

Yes. I first contacted bitinstant about this 2 days after the transaction was meant to go through, and it has been 2 solid weeks since then. I have sent 2 separate inquiries, one by email, the other through the support channel, and neither has been addressed.

It looks like you may of been issued a Gox coupon. Did you ever try redeeming it at Gox?

As I wrote in my first post, mtgox said bitinstant recalls them after 24 hours. I have tried it and it does not work. I need another code emailed to me, or I need these funds manually deposited into my mtgox account as they were slated to have been when I made my order over 2 weeks ago.

Great! Thanks for helping me learn more about your issue so I can try and help resolve it!

I now need your email address, Gox MX acct. #, and order ID # so we can cancel your coupon and reissue your order directly into your Gox acct. Thanks!

ok here is that info

email address: AgentDaleCooper@tormail.org
mtgox acct #: M41251076X
OrderID: 9b6b957d-40de-41f6-a17e-8bed5be2ba2c

I've escalated your Gox coupon reissue. Thanks for the info!

It has been several days since this assurance was given. I have not had any money deposited to my account, nor has your support staff contacted me ONCE since I first entered a support ticket well over 3 weeks ago. This is unacceptable. It has been almost a month since I made the deposit, and I have not recieved a damn thing for it. Would you please clarify what "escalation" of my mt gox coupon reissue entails? I can not wait another week. I need this resolved and there is no way that it is so complicated that it would take you a month.

I'm pushing to have someone look at this today. Sorry for the delay. Thanks for your patience.